Quality Assurance Director VOGO - ABU DHABI GOLF RESORT AND SPAL.L.C - O.P.C

Job Description

Roles & Responsibilities

Desired Candidate Profile

Quality Improvement Initiatives: Identify opportunities for quality improvement and efficiency enhancement within resort operations, and work with department managers to implement corrective actions as needed. Vendor and Supplier Management: Evaluate the quality of products and services provided by vendors and suppliers to the resort, and establish quality criteria for vendor selection and ongoing performance monitoring. Risk Management: Identify potential risks to quality and guest satisfaction within resort operations, and develop strategies to mitigate these risks effectively. Collaboration with Other Departments: Collaborate with other departments, such as operations, sales, marketing, and finance, to ensure a holistic approach to quality assurance throughout the resort. Reporting and Analysis: Prepare regular reports on quality performance metrics, trends, and areas for improvement, and present findings to resort management for review and decision-making. Customer Service Excellence: Foster a culture of exceptional customer service among resort staff, emphasizing the importance of meeting and exceeding guest expectations in every interaction. Continuous Improvement: Continuously monitor and evaluate the effectiveness of quality assurance initiatives and make adjustments as necessary to ensure ongoing improvement and excellence in resort operations. Overall, the role of a Quality Assurance Director is crucial in maintaining high standards of quality, service, and guest satisfaction within the resort environment. It requires strong leadership, analytical skills, attention to detail, and a commitment to continuous improvement.