Quality Assurance Manager
Marriott
Employer Active
Posted 10 hrs ago
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Experience
4 - 9 Years
Job Location
Education
Bachelor of Business Administration(Management)
Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Key Responsibilities
- Lead the hotel s quality assurance programs, ensuring full compliance with Marriott International standards.
- Analyze guest feedback, service metrics, and defect trends to identify areas for improvement.
- Conduct regular audits to assess operational quality, service delivery, and brand compliance.
- Facilitate problem-solving meetings and improvement workshops using quality management tools such as Six Sigma or TQM.
- Collaborate with department heads to implement corrective and preventive actions.
- Oversee business standard audits, GuestVoice analysis, and performance tracking.
- Partner with Learning & Development to design and deliver training programs focused on service improvement and process efficiency.
- Present quality reports and recommendations to the executive committee and management team.
- Monitor key performance indicators related to guest satisfaction and operational excellence.
- Stay engaged with guests to assess satisfaction levels and support the team in managing feedback and complaints.
Skills Set
- Quality Assurance and Control Systems
- Guest Experience and Feedback Management
- Data Analysis and Continuous Improvement
- Brand Compliance and Audit Management
- Training and Development in Service Excellence
- Leadership and Cross-Department Collaboration
Why Join Us
- Work with a globally recognized luxury brand under Marriott International.
- Access to world-class training, leadership development, and growth opportunities.
- Competitive salary and comprehensive benefits including accommodation and meals.
- Be part of a collaborative, multicultural team that values innovation and excellence.
- Experience The JW Treatment Marriott s culture of respect, care, and empowerment for its associates.
Desired Candidate Profile
Ideal Profile
- Bachelor s degree in Business Administration, Hospitality Management, or a related field.
- Minimum 4 years of experience in hospitality quality assurance, operations, or guest services.
- Strong understanding of hotel operations, data analysis, and process improvement methodologies.
- Skilled in statistical tools, report preparation, and presentation.
- Excellent communication, leadership, and training delivery abilities.
- Certification in Six Sigma, Lean, or TQM preferred.
- Detail-oriented, analytical thinker with a passion for guest satisfaction.
Company Industry
Keywords
- Quality Assurance Manager
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Marriott
Marriott International is a global leader in luxury hospitality with over 8,000 properties across 139 countries. JW Marriott, part of its luxury collection, focuses on creating meaningful experiences through service excellence and well-being. At JW Marriott Marquis Dubai, associates work in a dynamic environment that fosters growth, inclusivity, and the pursuit of perfection in guest satisfaction.