Quality Assurance Manager Four Seasons Hotel

Employer Active

Posted 9 hrs ago

Experience

3 - 8 Years

Job Location

Saudi Arabia - Saudi Arabia

Education

Bachelor of Science

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

We are seeking a passionate and detail-oriented quality manager to join our team at Four Seasons Red Sea. The Quality Manager will play a vital role in ensuring service excellence, monitoring operational standards (FORBS, LQA, etc.), and driving continuous improvement across all departments. This role is ideal for hospitality professionals with a strong commitment to delivering world-class guest experiences.

Key Responsibilities:

  • Develop, implement, and oversee the property s quality assurance programs.
  • Monitor and audit operational performance to ensure alignment with Four Seasons standards.
  • Analyze guest feedback and identify areas for service enhancement.
  • Collaborate with department heads to implement corrective actions and best practices.
  • Facilitate training sessions and workshops to enhance service culture and quality awareness.
  • Lead the property s Forbes Travel Guide and Leading Quality Assurance (LQA) preparation, audits, and follow-up actions.
  • Prepare regular reports on quality performance and improvement initiatives.
  • Act as a brand ambassador, ensuring a seamless and exceptional guest journey.

Desired Candidate Profile


About the Role:

We are seeking a passionate and detail-oriented quality manager to join our team at Four Seasons Red Sea. The Quality Manager will play a vital role in ensuring service excellence, monitoring operational standards (FORBS, LQA, etc.), and driving continuous improvement across all departments. This role is ideal for hospitality professionals with a strong commitment to delivering world-class guest experiences.

Company Industry

  • Hotels
  • Hospitality

Department / Functional Area

  • Quality
  • Testing
  • QA
  • QC
  • Inspector

Keywords

  • Quality Assurance Manager

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Four Seasons Hotel


https://fourseasons.wd3.myworkdayjobs.com/en-US/search/job/Red-Sea/Quality-Assurance-Manager---Four-Seasons-Resort-at-The-Red-Sea--Saudi-Arabia_REQ10358890