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Experience
5 - 8 Years
Job Location
Education
Bachelor of Technology/Engineering, Bachelor of Science, MBA/PG Diploma in Business Mgmt
Nationality
Any Nationality
Gender
Any
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Monitor and evaluate calls, emails, and chats against quality and compliance standards.
Conduct quality assessments for Mandarin- and English-speaking interactions.
Provide structured feedback, coaching, and quality insights to contact center agents.
Identify trends, root causes, and training needs to improve overall performance..
Prepare quality reports and support continuous improvement initiatives.
Ensure adherence to banking regulations, internal policies, and SLAs.
Desired Candidate Profile
Bachelor’s degree or relevant experience in quality assurance or contact center operations.
Prior QA experience in banking or a contact center environment preferred.
Ability to speak and write Mandarin is mandatory.
Good command of English
Strong analytical, communication, and reporting skills.
Attention to detail and knowledge of compliance and quality frameworks.
Willingness to work in shifts
Employment Type
- Full Time
Company Industry
- Recruitment
- Placement Firm
- Executive Search
Department / Functional Area
- Quality
- Testing
- QA
- QC
- Inspector
Keywords
- Root Cause Analysis
- Quality Improvement Coordinator
- Quality Assurance Coordinator
- Continuous Improvement
- Quality Analyst
- Process Improvement Specialist
- Quality Specialist
- Training And Development
Dicetek LLC
Dicetek is a global IT Solutions and Services Company established in 2006 with its corporate headquarters in Singapore. We continue to expand our global network while providing value-added cost-effective consulting services to our clients. DICETEK has operational offices in India, UAE, Singapore & USA. As a world-class company with a regional focus, we primarily concentrate on providing Information Technology Solutions and Professional Consulting Services, across different verticals like Banking & Financial Services, Telecom, Government, Oil & Gas, Logistics, Supply Chain, Real Estate & Manufacturing. We have a solid reputation in the technology industry for providing excellent services to our clients. Our values are represented by our integrity, thought leadership, and commitment to maintaining a high-level of excellence in the constantly evolving world of Information Technology.
Read MoreRizwana Ashfaq Ashfaq - Manager- Talent Acquisition
Office No. 307 - 3rd Floor, New Century Tower, Port Saeed Road,Opp. Deira City Centre, Dubai - United Arab Emirates., Dubai, United Arab Emirates (UAE)