Quality Assurance Officer
ZainCash
Employer Active
Posted on 13 Apr
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Responsibilities:
- Monitor and evaluate customer calls and chats to ensure quality and effectiveness.
- Identify performance gaps and implement solutions for continuous improvement.
- Generate and provide constructive feedback and coaching to call center teams.
- Ensure adherence to company quality standards and operational procedures.
- Prepare comprehensive daily, weekly, and monthly quality reports.
- Work autonomously on projects, demonstrating self-motivation and the ability to complete tasks without constant supervision.
- Analyze performance weaknesses and develop actionable solutions to enhance service delivery.
- Education: Bachelor s degree.
- Languages: Fluent in English and Arabic (mandatory).
- Availability: Ability to work on morning and evening shifts.
- Experience: At least 1 year of experience in customer service or a related field is required.
Desired Candidate Profile
- Education: Bachelor s degree.
- Languages: Fluent in English and Arabic (mandatory).
- Availability: Ability to work on morning and evening shifts.
- Experience: At least 1 year of experience in customer service or a related field is required.
Company Industry
- Banking
- Financial Services
- Broking
Department / Functional Area
- Helpdesk
- Customer Service
- Telecalling
Keywords
- Quality Assurance Officer
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ZainCash
About Zaincash ZainCash Iraq is a leading mobile wallet in Iraq and recognized as Forbes top Fintech company of 2023 and 2024 as well as GSMA s Best Mobile Innovation Supporting Humanitarian Situations. The company offers a range of consumer and business services including local and international money transfer, bill payments, companion payment cards, payroll, aid disbursement, and more. For more information, please visit www.zaincash.iq.