Quality Assurance Specialist

Amanleek

Duties & Responsibilities

• Support in implementing quality standards, policies, and process manuals under the guidance of the QA team and managers.
• Monitor inbound and outbound calls to evaluate service quality.
• Assist in preparing reports on performance and compliance with quality standards.
• Conduct verification calls with clients to ensure accuracy and customer satisfaction.
• Collect and organize customer feedback surveys for analysis.
• Participate in training sessions and simulations to build product knowledge and improve evaluation skills.

Requirements

• Bachelor’s degree in Business Administration or a related field.
• 0 –2 years of experience (internships or coursework in QA, insurance, or customer service roles).
• Strong attention to detail and accuracy with eagerness to continuously learn QA practices.
• Clear and constructive communication skills with patience and professionalism when dealing with clients and colleagues.
• Integrity and confidentiality in handling all cases.
• Good skills in Microsoft Office programs.
• Analytical mindset with problem-solving skills.

Benefits

• A great opportunity to start your career in Quality Assurance within the insurance sector.
• Working with ownership & growth – You’ll have real responsibility, the space to take initiative, and support to grow your skills in a supportive and collaborative work environment.
• Exposure to both customer-facing and back-office operations.