Quality Control Manager

J&T Express Egypt

Responsibilities:

• Data Collection & Dashboard Maintenance
• Collect and summarize quality-related data such as complaints, returns, and delays from the distribution system and CRM.
• Design and maintain real-time KPI dashboards (e.g., delivery on-time rate, first-attempt success rate, customer satisfaction).
• Quality Trend Analysis
• Analyze weekly and monthly changes in quality indicators to identify high-risk areas or time periods.
• Prepare trend reports and propose targeted improvement plans and priorities.
• Cross-Departmental Improvement Coordination
• Lead quality improvement meetings and coordinate with multiple departments, including Operations, IT, Customer Service, and Scheduling.
• Track progress and evaluate the effectiveness of implemented improvement measures.
• Process & Training Support
• Support the training team in developing quality-related training materials for delivery and customer service teams.
• Conduct special training or communication sessions for front-line staff following new process or system launches.
  

• Bachelor s degree in Logistics, Engineering, Management, or a related field.
• 2 3 years of experience in quality management
• Experience in the shipping/logistics industry is a must.
• Proficient in Excel (pivot tables, formulas, charts).
• Basic knowledge of SQL or BI tools.
• Strong leadership, analytical, and reporting skills.
• Clear logical thinking and excellent coordination skills.
• Familiarity with ISO standards or equivalent frameworks is a plus