Quality Manager
IHG Hotels & Resorts
Employer Active
Posted 7 hrs ago
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Key Responsibilities
- Monitor compliance with IHG brand standards and operational procedures.
- Conduct internal audits, evaluations, and implement corrective action plans.
- Analyze guest feedback and drive initiatives to improve service delivery and satisfaction.
- Provide training and coaching to team members to maintain service excellence.
- Collaborate with leadership teams to align service culture with brand values.
- Ensure consistent operational performance across all departments.
- Promote a culture of continuous improvement and guest-focused hospitality.
Skills Set
- Quality assurance and service compliance.
- Internal audit and process improvement.
- Guest feedback analysis and service delivery improvement.
- Staff training, coaching, and development.
- Strong communication and problem-solving skills.
Desired Candidate Profile
3 5 years experience in quality, brand compliance, or guest experience management within hospitality.
Previous IHG brand experience preferred.
Currently based in the UAE with knowledge of local compliance standards.
Strong communication, coaching, and leadership skills.
Passion for continuous improvement and delivering memorable guest experiences.
Company Industry
Keywords
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IHG Hotels & Resorts
IHG Hotels & Resorts is one of the world s leading hotel groups with renowned brands across luxury, lifestyle, and essentials. Holiday Inn Dubai Al Barsha, located along Sheikh Zayed Road, offers 310 well-appointed rooms, vibrant dining options, and exceptional service. Situated close to Mall of the Emirates and Dubai s top attractions, the hotel blends modern hospitality with unbeatable convenience, making it a leading choice for both business and leisure travelers.