Quality Monitoring Specialist
Izam, inc.
Posted 30+ days ago
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Experience
2 - 7 Years
Education
Bachelor of Business Administration(Management)
Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Key Responsibilities:
- Monitor sales interactions (calls, chats and emails) to ensure they meet quality standards.
- Gather audit feedback and identify opportunities to enhance performance and processes.
- Share practical quality tips with sales teams to improve individual and team performance.
- Collaborate with sales leaders to align quality standards and calibrate evaluations.
- Prepare regular quality performance reports for management.
- Identify process gaps and suggest improvements across the sales cycle.
- Monitor customer feedback and integrate insights into ongoing quality improvements.
Skills:
- Problem Solving
- Ownership
- Time management
Desired Candidate Profile
Education & Experience:
- Bachelor s Degree in Business Administration or a related field.
- 2+ Year of experience in quality assurance
Technical Skills:
- Experience monitoring sales or technical calls is preferred.
- Certifications in COPC or Six Sigma are a plus.
- Strong communication skills and a keen eye for detail.
Soft Skills:
- Strong Communication skills
- Details oriented
- Problem solver
- Initiative
Competencies:
- Attention to detail
- Strong business process understanding.
- Ownership and accountability for quality.
- Ability to work under tight deadlines.
- Mentorship and collaboration skills.
Company Industry
- Consulting
- Management Consulting
- Advisory Services
Department / Functional Area
- Quality
- Testing
- QA
- QC
- Inspector
Keywords
- Quality Monitoring Specialist
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