Quality Supervisor Customer Service
Elsaba AutoService
Posted on 27 Aug
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
- Monitor and evaluate customer service calls to ensure quality standards are met.
- Provide coaching and feedback to the customer service team.
- Develop quality guidelines, checklists, and KPIs for service performance.
- Identify areas of improvement and recommend training needs.
- Prepare quality reports and share insights with management.
- Support the team in handling escalated cases and complex customer inquiries.
- Ensure compliance with company policies and customer service procedures
Desired Candidate Profile
- Bachelor s degree in Business, Management, or related field.
- 2+ years of experience in customer service quality or supervisory role (automotive sector preferred).
- Strong communication and leadership skills.
- Ability to analyze data and provide actionable insights
Company Industry
- IT - Software Services
Department / Functional Area
- Helpdesk
- Customer Service
- Telecalling
Keywords
- Quality Supervisor Customer Service
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