Quality Supervisor

General Motors Africa & Middle East

Job Description

Work Arrangement:

This role is categorized as on-site. This means the successful candidate is expected to report to the regional parts distribution centre full time.

Your Role: Quality Supervisor

What Youll Do:

• Lead the QA team of 6 office and floor contract staff, including hiring, training, guidance, performance evaluation, individual development, and ensuring alignment with MEDC strategic priorities.
• Set and exceed targets for the Quality team, focusing on high BIQ scores for GMS compliance.
• Liaise with parts suppliers, regional, and global technical teams; raise and follow up on quality concerns with external partners.
• Implement robust quality processes to ensure quality is built into every operational activity.
• Maintain strong dealer communication through visits and ensure agile responsiveness to claims.
• Monitor, track, and analyze errors, providing detailed reports to operations.
• Supervise salaried staff for quality inspection of materials.
• Ensure timely processing of dealer claims with thorough investigations.
• Coordinate with the finance department for claim payments and supplier deliveries.
• Collaborate with Operations to identify and eliminate root causes of errors using problem-solving techniques.
• Handle administrative tasks for the Operations department.
• Ensure effective implementation of the Global Manufacturing System (GMS) by partnering with the Warehouse leadership team.
• Work with Operations, Finance, and Area Aftersales Team on dealer inquiries.
• Automate and review team priorities to reduce waste in the department.
  
  
  

Key Responsibilities:

Warehouse Quality Local

• Oversee processes to ensure parts quality issues are checked during inbound to prevent bad stock.
• Ensure all claims are processed with full investigations and develop strategies to meet global quality targets.
• Inspect outbound shipments based on claim patterns.
• Ensure QA procedures are followed by all team members.
• Optimize and track inspection spend through smart processes.
• Supervise floor activities, audit processes, and ensure proper storage and documentation.
• Monitor employee error rates and assist in corrective actions.
• Lead 5S workplace organization.
• Document and dispose of QA scraps as per agreed processes.
• Create Financial Support Requests (FSRs) for dealer payoffs.
• Support field staff on quality concerns.
• Coordinate all dealer communication related to Quality.
• Complete calls/visits for key dealers/suppliers.
  
  
  

Warehouse Quality Regional (5%)

• Collaborate with regional SMEs on global quality initiatives and process alignment in claims.
  
  
  

Warehouse Quality Global (5%)

• Work with the global quality team to report and resolve problems.
• Create processes to improve quality and service to dealers.
• Raise Quality Control Forms (QCFs), Problem Reporting and Resolving (PRR), and Requests for Inspection (RFI) to suppliers.
  
  
  

Your Skills & Abilities:

• Minimum of 5 7 years of experience in quality assurance, warehouse operations, or a related field.
• Bachelor s degree in Engineering, Quality Management, Supply Chain, or a related discipline is required.
• Master s degree in a relevant field (such as Quality Management, Operations Management, or Industrial Engineering) is preferred.
• Leadership and team management skills.
• Strong communication and relationship-building with internal and external partners.
• Analytical and problem-solving skills.
• Experience in quality assurance processes and compliance.
• Ability to implement and monitor robust operational processes.
• Financial coordination and administrative skills.
• Proficiency in process automation and waste reduction.
• Knowledge of GMS and warehouse operations.