Real Time Analyst
Singtel
Employer Active
Posted on 22 Sep
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Be a part of something BIG!
Join us as Real Time Analyst to manage the productivity of agents in Contact Center on real time basis. You will be responsbile for communicating outages messages to customers on the social media platforms as your secondary core task too.
Make an Impact by:
-Real time monitoring and call out to operations for action on unproductive state which impacting the performanc
-Incident Management includes providing timely and regular updates on call queue, trouble ticket count, symptoms of issues, preparing and uploading IVR and Facebook messages, etc.
-Managing attendance and adherence
-Timely update/plotting of CCOs schedule adjustments or shrinkage in the Workforce systems
-Provide analysis on the performance for each business
-Prepare weekly incident reports
Skills for Success:
-At Least Diploma holder
-Minimum 3 years of experience in Contact Center.
-Good knowledge in forecasting and planning.
-Good Knowledge on software computer applications for instance MS Excel, Power Point, MS Word.
-Self-driven individual with a positive attitude and strong communication skills.
-Ability to work with minimum supervision
-Willing to work in shift rotational basis
Company Industry
- Telecom
- ISP
Department / Functional Area
- Accounts
- Taxation
- Audit
- Company Secretary
Keywords
- Real Time Analyst
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