Realtime Management Specialist
Future Group
Employer Active
Posted 12 hrs ago
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
In the role of Realtime Management Specialist, you will be responsible for monitoring live operations, analyzing performance metrics, and taking immediate actions to align staffing with real-time demand. You will collaborate closely with operations and workforce teams to ensure efficient resource utilization and consistent service delivery.
The successful candidate will leverage strong analytical skills, attention to detail, and effective communication to provide insights, support decision-making, and deliver impactful presentations to stakeholders.
Key Responsibilities
- Monitor real-time performance (Service Level, AHT, ASA, occupancy, etc.)
- Prepare daily, hourly, and intraday performance reports
- Identify gaps and provide data-driven recommendations
- Ensure data accuracy across WFM tools and dashboards
- Excellent verbal communication and professional business writing skills
- Ability to confidently present insights to senior stakeholders
- Strong proficiency in PowerPoint and dashboard presentations
Desired Candidate Profile
Essential Skills and Qualifications
- Fluent English (spoken & written)
- Strong communication & stakeholder management skills
- Excellent presentation & storytelling abilities
- Advanced Excel skills (Pivot Tables, formulas, analysis)
- Solid understanding of WFM concepts & KPIs
Company Industry
- Retail
Department / Functional Area
- Helpdesk
- Customer Service
- Telecalling
Keywords
- Realtime Management Specialist
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Future Group
Jadeer is hiring a Real-Time Management Specialist for Future Group. Future Group is a global language services provider specializing in translation, localization, and multimedia solutions. Founded in 1994, the company supports businesses in expanding internationally through a combination of human expertise, technology, and a global network of linguists.
https://jobs.smartrecruiters.com/FutureGroup1/744000124976529-realtime-management-specialist