Reception Advisor

Client of Emploi Partner

Main Activities:

• Greets and informs customers and prospects entering the agency and helps improve the waiting experience.
• Discover the expectations of your contacts and propose suitable solutions, detect contact opportunities, direct to a salesperson of appropriate level, prescribe appointments.
• Handles complaints.
• Promotes the bank's remote distribution channels (Internet, Interactive Voice Response, Self-Service Banking, etc.), notably by conducting ATM demonstrations.
• Participate in the development of customer satisfaction while respecting the interests of the bank and the customer.
• Apply the rules and reflexes of BNP Paribas customer service on a daily basis, both in terms of physical reception in branches and remotely by telephone and email.
• Performs daily banking operations (order taking or product subscriptions for example).
• Contributes to the achievement of the agency's objectives by selling products and services tailored to their role.
• To ensure the smooth running of the agency
• Detects potential areas for improvement in the agency's operations and participates in the search for suitable solutions, in particular regularly checking the proper functioning of automated systems.
• Manages communication materials related to promotional activities and the communication plan: places orders, supplies and updates materials (posters, leaflets and promotional displays) within the agency.
• After verification, return the cards retained by the machines and replenish the machines with consumables.
• Accompanies customers to the safes.
• Contributes to activities related to the day-to-day management of ATMs and/or the management of the agency's assets.

Professional and/or technical skills:

• The agency's organizational chart and the roles of each person.
• The organisation and services by BNP Paribas branch format.
• The guidelines of the commercial action plan.
• The operation of ATMs, simple products, and services offered by the multi-channel bank.
• Processing channels (e.g., payment methods).

Behavioral and/or managerial skills:

• Organizational skills
• Active listening
• Being customer-oriented
• Ability to collaborate / teamwork
• Adaptability