Reception Supervisor (Hospital Field)
Mersal
Posted on 16 Dec
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Supervise and coordinate daily operations of the hospital reception area to ensure smooth workflow and exceptional patient service.
- Lead, train, and mentor reception staff, fostering a positive and collaborative team environment.
- Monitor and manage patient check-in and check-out processes, ensuring accuracy and efficiency.
- Handle escalated patient inquiries, complaints, and concerns with professionalism and empathy.
- Maintain and update reception protocols, ensuring compliance with hospital policies and healthcare regulations.
- Collaborate with medical, administrative, and support teams to optimize patient flow and communication.
- Oversee scheduling and allocation of reception staff shifts to ensure adequate coverage at all times.
- Prepare and present regular reports on reception performance, patient feedback, and operational improvements.
- Ensure the reception area is clean, organized, and welcoming for patients and visitors.
- Implement and support initiatives to enhance patient satisfaction and streamline front desk operations.
Desired Candidate Profile
Minimum of 2 years experience in a hospital or healthcare reception or front desk environment.
- Maximum of 5 years relevant experience in a supervisory or team lead role.
- Proven ability to manage and motivate a team in a fast-paced, high-pressure setting.
- Strong organizational and multitasking skills with keen attention to detail.
- Excellent communication and interpersonal abilities, both verbal and written.
- Demonstrated problem-solving skills and the ability to handle sensitive situations with discretion.
- Familiarity with hospital management systems and patient scheduling software.
- Ability to work full-time, on-site, and adapt to flexible scheduling as needed.
- Commitment to upholding patient confidentiality and ethical standards.
- Customer service orientation with a passion for helping others.
Company Industry
- Medical
- Healthcare
- Diagnostics
- Medical Devices
Department / Functional Area
- Administration
Keywords
- Reception Supervisor (Hospital Field)
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