Receptionist / Front Desk Agent

AccorHotel

We are seeking a friendly and professional Receptionist / Front Desk Agent to join our team in Baghdad, Iraq. As the first point of contact for our guests, you will play a crucial role in creating exceptional experiences and ensuring smooth operations at our establishment.

• Warmly greet and efficiently check-in guests, providing a positive first impression of our property
• Respond promptly and courteously to guest inquiries and requests, ensuring their needs are met
• Handle account settlements accurately and professionally
• Take initiative to personalize guest experiences, going above and beyond to exceed expectations
• Promote hotel facilities and services, identifying opportunities to enhance guest stays through up-selling
• Maintain an organized and tidy reception area, ensuring all necessary materials are readily available
• Collaborate with other departments to address guest concerns and ensure seamless service delivery
• Stay informed about local events, attractions, and cultural customs to assist guests with inquiries
• Manage reservations, handle phone calls, and process guest correspondence efficiently
• Ensure compliance with all company policies and procedures while maintaining a high level of customer service