Receptionist Ali & Sons

Role Purpose

To provide exceptional front desk and telephone support by managing incoming calls, welcoming visitors, coordinating communication, and maintaining a professional reception environment while supporting administrative operations.

Key Responsibilities

• Operate the telephone switchboard efficiently by connecting, transferring, holding, and disconnecting calls.
• Handle inquiries professionally and provide accurate general information to callers and visitors.
• Assist staff with external connections and respond to internal switchboard queries.
• Perform clerical and administrative support tasks including data entry, photocopying, typing, and filing.
• Greet showroom visitors warmly and ensure they are comfortable while waiting.
• Provide directions, informational materials, and assistance to customers and guests.
• Manage incoming and outgoing mail distribution in a timely and organized manner.
• Monitor telephone bills and ensure personal calls are charged appropriately.
• Maintain the appearance and cleanliness of the reception area, including magazines, seating, and d cor.
• Support office operations through mail sorting, document duplication, and other general office duties.
• Communicate any operational concerns or customer issues to the Service Manager promptly.
• Carry out additional duties as assigned by the Body Shop Manager.