Receptionist

client of Emploi Patner

Responsibilities and activities:

• Welcome customers with professionalism and courtesy
• Perform check-in and check-out
• Manage reservations (phone, e-mail, online platforms)
• Provide information on the hotel, services and surroundings
• Process requests, complaints and special situations of customers
• Ensure invoicing, collection and closing of cash register
• Coordinate with other departments (floor, maintenance, catering)
• Ensure the proper maintenance of the reception and compliance with procedures
• Apply safety and confidentiality rules

Skills required:

• Sense of welcome and excellent interpersonal skills
• Good presentation and oral expression
• Mastery of computer tools and hotel software
• Organization, rigor and management of priorities
• Ability to work in a team and under pressure
• Training in hotel management / tourism or equivalent
• Experience desired in a similar position
• Languages:
• French: mandatory
• English: mandatory
• Other languages: an asset