Receptionist

Plaza H tel Oran

Responsibilities:

• Welcome and inform customers with professionalism and courtesy.
• Record arrivals and departures, manage reservations and issue invoices.
• Answer phone calls and emails, direct requests.
• Coordinate with other services (housekeeping, catering, maintenance).
• Follow up on complaints and ensure customer satisfaction.

Skills:

• Excellent presentation and interpersonal skills.
• Fluency in oral and written expression in French (and possibly in English).
• Good command of office tools (Word, Excel, Outlook).
• Ability to organize and manage priorities.
• Discretion, courtesy and professionalism.