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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Greet and welcome guests, visitors, suppliers, answer telephone calls providing a warm, timely welcome in line with our brand standards.
Answers guest related queries and provides information for promotions, room prices, activities and events in the surrounding area to provide accurate information to guests
Ensure payments are made with according to the cash handling procedures and Process accurately and efficiently all reservations and cancellations
Identify corporate leads and build long-term relationships
Drive online name mentions and promote customer feedback
Understand the online guest s feedback and explore options for improvement
Carry out general office duties, including correspondence, emails and filing to ensure the smooth running of the reception area Maintain appropriate stock of supplies and reception stationeries
Effectively communicate with all departments on all guests requests and complaints for smooth service delivery
Ensure safety of all guest in line with the safety procedures and guideline.
Desired Candidate Profile
Customer-oriented approach
Excellent communication skills
Strong attention to details
Flexible, agile and able to work under pressure
Ability to work both independently and in a team
Proactive and excellent organizational skills
Ability to provide exceptional customer service to our guests
Have minimum of one-year experience as Hotel Receptionist in Front Office department of a hotel.
Knowledge of Opera (PMS
Arabic Language- speaking,writing and reading
Company Industry
Department / Functional Area
Keywords
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Premier Inn Hotels LLC
At Premier Inn, we know the importance of creating a culture which brings the experience to life for both our customers and our team and this is supported by strong company values. We employ people that not only believe in our values but also have the passion to live and breathe them, and always put the customer in the heart of everything we do. We want Premier Inn to be a place where people s skills and careers grow as fast as we do. A place where everyone has the opportunities to develop and achieve their dreams. We put emphasis on a promote from within culture and continuously strive to create a supportive and engaging environment in which our team can thrive and deliver.
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