Receptionist Muthoot Fincorp

Posted 30+ days ago

Experience

1 - 6 Years

Job Location

Other - India

Education

Bachelor of Arts(Economics)

Nationality

Indian

Gender

Any

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

  • Greeted customers and assessed needs to recommend suitable products, ensuring high customer satisfaction.
  • Handled customer complaints professionally and ensured prompt resolution.
  • Operated POS systems, and informed customers about promotions and offers.
  • Achieved targets through effective product knowledge and customer engagement.
  • Maintained store cleanliness, product displays, inventory, and stock replenishment.
  • Served as the first point of contact for patients, providing information and assistance.
  • Managed patient registration, scheduling, documentation, and billing support.
  • Coordinated with doctors, nurses, and other teams to ensure smooth operations.
  • Maintained databases, documentation, and supported routine administrative tasks.
  • Collected and analysed patient feedback to improve quality and patient satisfaction.
  • Addressed patient complaints and concerns with empathy to improve service quality.
  • Trained and supported insurance consultants and sales advisors to achieve business targets.
  • Accompanied advisors on sales calls and assisted with deal closures.
  • Developed and maintained strong client relationships to drive new business.
  • Provided pre- and post-sales support, including assistance with claim settlements.
  • Acquired new customers and promoted gold loans and financial products.
  • Cross-sold insurance and loan products to increase branch revenue.
  • Conducted tele-calling, local promotions, and campaigns to generate leads.
  • Handled walk-in customers, inquiries, and ensured excellent customer service.
  • Performed gold valuation, KYC verification, and documentation comply with policies.

Desired Candidate Profile

  • Strong experience in customer service, sales, business development, and public relations.
  • Ability to manage front-office operations, billing support, patient relations, retail sales, and financial services.
  • Adept at meeting sales targets, handling customer concerns, and coordinating with cross-functional teams in healthcare, finance, and retail environments.
  • Billing & Documentation
  • Teamwork & Coordination
  • Sales & Business Development
  • Point of Sale (POS) Operations
  • Time Management & Adaptability
  • Communication & Interpersonal Skills
  • Product Knowledge & Demonstration
  • Complaint Handling & Issue Resolution
  • Customer Service & Patient Relations
  • Inventory Management & Stock Replenishment

Employment Type

    Full Time

Company Industry

  • Banking
  • Financial Services
  • Broking

Department / Functional Area

  • Cashier
  • Teller
  • Billing & Payment

Keywords

  • Customer Service
  • Sales
  • Business Development
  • Public Relations
  • Frontoffice Operations
  • Billing Support
  • Patient Relations
  • Retail Sales
  • Financial Services
  • POS Systems
  • Customer Complaints
  • Product Knowledge
  • Inventory Management
  • Stock Replenishment

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Muthoot Fincorp

The Muthoot Pappachan Group (MPG), or "Muthoot Blue," is a prominent Indian business conglomerate founded in 1887 with a, strong, legacy of over 138 years.Headquartered in Thiruvananthapuram, Kerala, the group is primarily known for its flagship company, Muthoot FinCorp, and specializes in financial services, including gold loans, microfinance, housing finance, and chit funds, operating with over 4,200 branches and 26,000+ employees.

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