Receptionist Ali & Sons

Key Responsibilities:

• Greet customers and visitors upon arrival and guide them through the service process.
• Offer refreshments and ensure customers are comfortable while waiting.
• Advise customers of estimated waiting times and service duration.
• Arrange and manage service appointments, including reminder calls.
• Handle incoming and outgoing calls - connect, transfer, and route inquiries efficiently.
• Provide accurate information and respond to general customer inquiries.
• Follow up on customer complaints and assist in preparing feedback reports.
• Maintain a clean, organized, and professional reception area.
• Manage switchboard operations and support internal communication.
• Assist with administrative tasks such as data entry, photocopying, and mail distribution.
• Support the Service Manager with additional duties as required.

Qualifications & Experience

• 4-5 years of experience in a receptionist or customer service role.
• Bachelor s degree or Diploma in any discipline.
• Fluent in English (spoken and written).
• Strong communication and interpersonal skills.
• Computer literate with good telephone handling skills.
• Ability to multitask and stay organized in a busy environment.