Recreation Attendant ARMED FORCES OFFICER CLUB HOTEL

Welcome and acknowledge all guests in accordance with company standards, anticipate their needs, assist guests with disabilities, and express genuine appreciation.

Handle telephone enquiries courteously in accordance with club standards, using the proper greeting format: “Sabah Al Khair / Masah Al Khair, ex. Swimming Pool, [Name] speaking, how may I assist you?”

Accurately complete all injury and incident reports.

Ensure cleanliness, sanitation, and organization of assigned areas (e.g., pool towels, bathrooms, walkways, and changing areas).

Communicate and enforce rules and regulations in a professional and approachable manner.

Monitor stock levels and promptly raise requisitions for any required items.

Ensure all operational supplies are prepared and ready for the following day.

Regularly inspect changing rooms, ensuring lockers are functional and areas are clean and free of used towels or litter.

Maintain high standards of personal appearance and hygiene.

Communicate clearly and professionally with guests, colleagues, and management; follow proper telephone etiquette.

Report all guest complaints promptly to the supervisor or manager.

Adhere to all departmental policies and procedures.

Ensure recreation areas are safe, clean, and well-maintained.

Consistently provide professional, friendly, and engaging service.

Maintain adequate towel supply by folding, stacking, and replenishing as needed.

Accurately record daily guest information and complete all required reports and checklists. Provide accurate information about recreation facilities and services to club members and guests at all times.

Perform additional duties as assigned by the supervisor or manager.

Maintain positive guest relations at all times.

To carry out any other reasonable and lawful request directed by the Management