Recreation Supervisor

AccorHotel

Reporting to the Director, Spa & Recreation, responsibilities and essential job functions include but are not limited to the following:

• Consistently offer professional, friendly and engaging service
• Welcome guests to the Spa and ensure they have a safe and enjoyable experience
• Ensure all guests are registered prior to using the fitness facility
• To have full working knowledge and capability to supervise, correct, and demonstrate all duties and tasks in the assigned workplace.
• Maintain current knowledge of all spa services, pricing, offerings, schedules, specials, and other services provided at the spa.
• Provide bespoke guest service to every guest who enters the Gym and Spa as per the Fairmont Standard Operating Procedures
• Ensure all guests are aware of the guidelines regarding the use of the facility
• Maintain cleanliness of all types of equipment, public and service areas
• Ensure guests members are aware of all programs and activities available
• Bus and stock all service area items including towels, water, ice, beverages, magazines, newspapers and clean headsets
• Schedule of all colleagues in all department of Recreation & Wellness and ensure smooth operation of the reception.
• Provide guests with all information regarding the fitness facility and its offerings
• Provide all administrative duties as required
• Assist in promoting the facility and organizing special events as required
• Report any equipment that needs servicing
• Provide a high level of guest satisfaction through effective communication
• The Recreation Supervisor is responsible for supporting the Director of recreation & Entertainment and the team to operational excellence while understanding and executing the short- and long-term goals established by the Director of Recreation & Entertainment.
• Follow departmental policies and procedures
• Follow all safety and sanitation policies

Other duties as assigned