Region Service Delivery Leader - Middle East
CSG International
Employer Active
Posted 12 hrs ago
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Define and drive the regional service delivery strategy, ensuring alignment with corporate goals and market opportunities.
Serve as the executive sponsor for major accounts and transformation programs, building trusted relationships with senior customer stakeholders.
Foster a culture of accountability, innovation, and continuous improvement across all delivery teams.
Support and coach CDEs, enabling them to excel in day-to-day delivery and customer engagement.
Step in to provide hands-on leadership during critical escalations, complex negotiations, or high-impact transformation initiatives.
Ensure that delivery teams have the resources, direction, and executive backing needed to succeed.
Partner with Sales to identify and secure new business, leveraging deep market insights and executive relationships.
Oversee account farming strategies, ensuring existing accounts are nurtured and expanded through proactive engagement and value delivery.
Oversee the delivery of both BAU services and large-scale BSS transformation programs, ensuring operational rigor and agility.
Champion the adoption of best practices, advanced methodologies, and innovative tools to drive efficiency and quality.
Own the regional P&L, setting and achieving ambitious revenue and margin targets.
Make data-driven decisions to optimize financial performance and resource allocation.
Desired Candidate Profile
15+ years of progressive leadership experience in service delivery within the telecommunications (OSS/BSS) sector.
Demonstrated success in executive roles with direct P&L accountability.
Proven ability to lead through influence, empower high-performing teams, and engage at all organizational levels.
Track record of supporting sales, driving account growth, and delivering complex transformation programs.
Fluent in English and Arabic essential; additional languages are a plus.
Company Industry
- IT - Software Services
Department / Functional Area
- Administration
Keywords
- Region Service Delivery Leader - Middle East
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CSG International
CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. For over 40 years, CSG's technologies and people have helped some of the world's most recognizable brands solve their toughest business challenges and evolve to meet the demands of today's digital economy. By channeling the power of all, we make ordinary customer and employee experiences extraordinary. Our people [CSGers] are fearlessly committed and connected, high on integrity and low on ego, making us the easiest company to do business with and the best place to work. We power a culture of integrity, innovation, and impact across our locations, representing the most authentic version of ourselves to build a better future together. That's just who we are. u>Learn more about CSG Inclusion & Impact here./u