Regional Academic Services Consultant

Cengage

Program Implementation & Training

• Provide training and ongoing support to key customers to ensure strong results with National Geographic Learning programs
• Develop and deliver professional development and training for flagship programs, delivered in-person and at scale through multiple formats
• Leverage existing global training and implementation materials, while creating and sharing new resources as needed
• Consult with customers to support successful program implementation
• Develop new materials and content, including resources such as lesson plans and correlations to support successful implementation at key accounts

Collaboration & Best Practices

• Support sales colleagues with curriculum needs, product-customer fit, and opportunities for program implementation and sales support, including support with documentation and proposals.
• Represent the company at customer events, speaking on product and relevant educational topics that are aligned with company goals.
• Deliver effective internal training and support to our sales teams and business partners in the region.

Continuous Improvement & Research

• Collect customer and partner feedback to improve onboarding, training curricula, and services.
• Use global, standardized qualitative and quantitative tools, including surveys and interviews, to measure the effectiveness of training.
• Find opportunities for efficacy studies and other research to refine training materials and provide content for marketing and promotion.

Skills you'll need:

• Degree educated or equivalent experience
• Experience educating or training with a strong background in K12 education with a deep understanding of classroom practice.
• Some exposure to English Language Teaching, academically or professionally would be advantageous.
• Ability to deliver training in both face-to-face and online formats.
• Skilled at tailoring content to diverse audiences.
• A collaborative mentality.
• Strong communication skills.
• The ability to partner effectively with sales, marketing, and academic colleagues are essential.
• Proactive, adaptable, and motivated to ensure customers achieve long-term success with National Geographic Learning programs.