Job Description

Roles & Responsibilities

Key Responsibilities 1. Policies & Procedures

Recommend improvements to departmental policies and support the implementation of procedures and internal controls.
Ensure effective implementation and compliance with group policies and standard procedures across all service locations.

2. Service Operations Management

Oversee day-to-day operations of multiple service centers to ensure consistent service delivery.
Implement and monitor Standard Operating Procedures (SOPs) across all locations.
Ensure compliance with manufacturer standards, company policies, and industry regulations.
Manage warranty processes, technical escalations, and overall service quality assurance.

3. Performance & Efficiency Optimization

Analyze service center KPIs, including revenue, productivity, turnaround time, and customer satisfaction.
Develop and implement strategies to improve operational efficiency, reduce service cycle time, and increase profitability.
Conduct regular audits and inspections to evaluate workshop performance.
Identify operational bottlenecks and implement process improvements to optimize workflow.

4. Customer Satisfaction & Service Excellence

Ensure high standards of customer service across all service centers.
Monitor customer feedback and collaborate with complaint resolution teams to address escalated issues.
Implement customer retention initiatives such as service promotions and loyalty programs.
Enhance service advisor capabilities through training to improve customer engagement and service recommendations.

5. Team Leadership & Development

Lead, mentor, and develop service managers and technical teams within the assigned region.
Ensure continuous training for service staff on new vehicle technologies and service best practices.
Conduct performance evaluations, coaching sessions, and leadership development initiatives.

6. Financial & Budget Management

Monitor regional service center budgets, operational expenses, and revenue targets.
Coordinate with finance teams to ensure cost control and profitability optimization.
Review service pricing structures and recommend strategic pricing adjustments.

7. Parts & Inventory Coordination

Ensure optimal spare parts availability to support efficient service operations.
Coordinate with parts teams to minimize inventory shortages and service delays.
Monitor parts consumption trends and recommend inventory level adjustments.

8. Health, Safety & Compliance

Ensure full compliance with health, safety, and environmental regulations across all service centers.
Conduct regular safety audits and enforce best practices in workplace safety.
Develop and implement risk mitigation and safety improvement plans for service operations

","requirements":"

Bachelor's degree in Automotive Engineering, Mechanical Engineering, Business Administration, Management, or a related field.
8+ years of experience in service management or a similar role, preferably in a regional capacity.
Proven leadership skills with the ability to effectively manage and motivate a team.
Strong communication skills, both verbal and written, with experience in presenting to senior leadership.
Demonstrated ability in strategic planning and execution.
Proficient in data analysis and performance/operation metrics.
Experience with budgeting and managing financial performance.
Ability to travel as required within the region.
Strong problem-solving skills and the ability to make effective decisions under pressure.
Customer-focused mindset with a commitment to delivering high-quality service.
Knowledge of industry-specific regulations and compliance standards.
Experience with resource allocation and workforce planning.

","translations":[],"skills":["communication","customer service","time management","analytical thinking","leadership","project management","team management","problem solving"],

Regional Service Manager
Automotive Distribution & Marketing Company Ltd

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Regional Service Manager
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