Relationship Manager

First Abu Dhabi Bank

Key Responsibilities

• Conduct detailed client, industry, and market analysis to identify opportunities and risks.
• Originate new business opportunities across FAB banking products in alignment with policies and governance requirements.
• Prepare and support development of Term Sheets, Information Memorandums, Mandate Letters, and deal structures.
• Evaluate and resolve credit, market, and operational risk concerns in coordination with product and enablement teams.
• Maintain high credit quality within the assigned client portfolio.
• Pitch, negotiate, and conclude sophisticated transactions.
• Develop and maintain strong relationships with decision makers in the banking and contracting sectors.
• Stay informed of market trends, competitor strategies, and regulatory developments.
• Recommend policy amendments to stay aligned with evolving business needs.
• Achieve assigned financial and non-financial targets across borrowing and non-borrowing products.
• Prepare and maintain Account Plans in collaboration with product and international banking teams.
• Support annual and periodic credit facility reviews and identify downgrade or upgrade opportunities.
• Maintain complete control of documentation, periodic visits, credit checks, and portfolio monitoring.
• Organize meetings with senior internal stakeholders to deepen client relationships.
• Identify cross-selling opportunities and enhance overall client returns.
• Support clients day-to-day banking requirements through coordinated team support.
• Ensure client satisfaction and achieve targeted NPS scores.
• Follow disciplined marketing and prospecting strategies.
• Onboard new clients and support their journey across FAB s offerings.

Collaboration

• Align with contracting division teams to identify and convert new business opportunities.
• Work closely with other business units to drive cross-BU collaboration and develop proposition strategies.
• Collaborate with risk, cash management, trade finance, retail banking, private banking, and international banking to deliver full-service solutions.
• Support bank-wide and divisional initiatives as required.

Operational

• Follow all policies, SOPs, and regulatory requirements to maintain controlled and compliant operations.
• Conduct regular risk reviews including credit, operational, and compliance assessments.
• Oversee daily administrative tasks including client calls, documentation follow-up, and portfolio pipeline management.
• Ensure KYC/AML compliance for all existing and new clients.
• Submit credit reviews on time and adhere to agreed conditions.
• Maintain organized client files and uphold audit standards.
• Achieve KPIs related to ORM, BCP, and internal audit.
• Prepare accurate statements and reports to meet unit requirements.

Leadership

• Lead, motivate, and develop team members, acting as a strong role model.
• Manage hiring, coaching, and performance development of the team.
• Resolve internal or external conflicts quickly and effectively.
• Oversee individual and team achievements toward financial performance goals.
• Support continuous learning and encourage skill enhancement across the team.