Relationship Manager - Premium Banking

Tawteen

KEY RESPONSIBILITIES:

Client Acquisition and Relationship Development:

• Actively source and acquire new premium clients through personal networks, referrals, and targeted business development initiatives.
• Build and maintain long-term, trusted relationships with high-net-worth clients, offering personalized banking and financial solutions.
• Regularly meet with clients to assess their financial needs, review portfolios, and ensure their objectives are met in line with the bank s products and services.
• Develop bespoke financial plans and provide guidance on investments, loans, and other banking products to enhance client portfolios.

Sales and Business Development:

• Utilize a structured sales process to identify new opportunities and cross-sell a wide range of retail banking products, including deposits, investments, loans, and insurance.
• Meet or exceed revenue and AUM targets by expanding the client base and increasing penetration within existing relationships.
• Establish and maintain a robust pipeline of potential clients, ensuring consistent lead generation and follow-up.
• Drive revenue growth by introducing new products and services to clients that align with their financial goals.

Client Service Excellence:

• Deliver high-quality customer service to clients, promptly addressing inquiries and providing expert advice on their banking needs.
• Ensure that client needs are met with proactive communication and by delivering relevant and timely updates on product offerings, market trends, and financial solutions.
• Organize regular portfolio reviews with clients to assess financial progress, suggest adjustments, and foster long-term relationships.

Compliance and Risk Management:

• Ensure adherence to all relevant regulatory requirements, including KYC (Know Your Customer), AML (Anti-Money Laundering), and other compliance standards.
• Anticipate and mitigate risks related to client portfolios, ensuring they are aligned with the client s risk profile and objectives.
• Work closely with compliance teams to ensure all banking activities comply with internal and external regulations.
• Maintain full documentation of client interactions, transactions, and financial advice given in accordance with regulatory standards.

Product Expertise and Market Knowledge:

• Stay well-informed about a broad range of retail banking products, services, and investment solutions to offer tailored, relevant recommendations to clients.
• Continuously monitor financial markets, economic trends, and industry news to provide insightful advice to clients.
• Work with clients to craft financial strategies that include a mix of services, such as deposits, loans, investments, and insurance.
• Educate clients about the products and services available to them, ensuring they fully understand their options.

Market Research and Continuing Education:

• Conduct in-depth market research to stay abreast of industry trends, regulatory changes, and new investment products that can benefit clients.
• Continuously update knowledge of financial planning best practices, tax laws, investment products, and regulatory requirements to provide informed advice.
• Attend industry conferences, workshops, and training sessions to enhance professional knowledge and maintain certifications, as required.

Sales Reporting and Performance Monitoring:

• Accurately report sales activities, client meetings, and pipeline forecasts to track progress against set targets.
• Maintain up-to-date records of client interactions, sales outcomes, and next steps to ensure transparency and follow-up.
• Analyze sales performance to identify opportunities for improvement, and adjust strategies to ensure achievement of targets.