Remote Customer Success Management Specialist

Client of Pulse Media NL

Employer Active

Posted 9 hrs ago

Experience

2 - 7 Years

Job Location

Riyadh - Saudi Arabia

Education

Any Graduation

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

Customer Success Management Specialists design and execute tailored success plans, monitor customer health, and proactively address challenges to optimize outcomes and deliver sustained business value.


What You ll Do

Customer Alignment & Success Planning

  • Participate in internal handover sessions to gain a deep understanding of customer needs, goals, and account strategy
  • Partner with customer stakeholders to develop Customer Success Plans, including KPIs, success metrics, and tracking frameworks
  • Define clear expectations for engagement, communication, and collaboration

Adoption & Value Realization

  • Drive product adoption and ensure customers maximize the value of implemented solutions
  • Align on onboarding and deployment strategies to accelerate time-to-value
  • Provide best practices and strategic guidance to support measurable business outcomes

Customer Health Management

  • Track customer health and usage metrics to identify risks and opportunities early
  • Lead regular business reviews to evaluate progress, highlight achievements, and uncover areas for improvement
  • Support customers in overcoming challenges and achieving their strategic objectives

Renewals & Account Growth

  • Identify upsell and cross-sell opportunities in partnership with Sales teams
  • Proactively manage retention risks to ensure successful renewals
  • Collaborate with Sales Support and Order Management on complex renewal scenarios
  • Maintain accurate customer and pipeline data in Salesforce and other systems


Desired Candidate Profile

About the Ideal Candidate

  • 2+ years of experience in Customer Success, Account Management, or a related client-facing role
  • Experience managing small to mid-sized customer portfolios
  • Strong communication, stakeholder management, and relationship-building skills
  • Proven ability to drive adoption, deliver value, and demonstrate ROI
  • Proactive, analytical, and customer-centric mindset
  • Familiarity with CRM tools such as Salesforce
  • Experience in Business Intelligence is a plus

Company Industry

  • Recruitment
  • Placement Firm
  • Executive Search

Department / Functional Area

  • Helpdesk
  • Customer Service
  • Telecalling

Keywords

  • Remote Customer Success Management Specialist

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Client of Pulse Media NL

https://pulsemedianl.hrapp.co/v3/careers?jobPostId=379