Remote Customer Support Specialist

Client of Pulse Media NL

Employer Active

Posted 1 hrs ago

Experience

1 - 3 Years

Job Location

Saudi Arabia - Saudi Arabia

Education

Bachelor of Science(Computers)

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

Key Responsibilities

Customer Support & Communication

  • Respond to customer inquiries promptly and professionally through email, live chat, and phone support
  • Provide accurate information regarding products, services, and company policies
  • Assist customers with account-related issues, order inquiries, troubleshooting, and general support needs
  • Deliver empathetic and solution-oriented service to maintain high levels of customer satisfaction

Issue Resolution & Follow-Up

  • Investigate and resolve customer concerns efficiently and effectively
  • Escalate complex cases to the appropriate internal teams when necessary
  • Maintain accurate records of customer interactions and resolutions within internal systems
  • Follow up with customers to ensure issues have been successfully resolved and expectations are met

Customer Experience & Engagement

  • Build strong customer relationships through professional, friendly, and clear communication
  • Gather customer feedback and share insights to support product and service improvements
  • Contribute to customer retention by consistently delivering high-quality support experiences
  • Support a positive, collaborative, and customer-first team culture

Systems & Administrative Support

  • Utilize CRM platforms, customer support software, and communication tools effectively
  • Keep customer records and documentation accurate and up to date
  • Assist with maintaining FAQs, internal knowledge bases, and support resources
  • Follow company procedures and operational standards to ensure service consistency


Desired Candidate Profile

1 2 years of experience in customer support, customer service, or a similar role

Excellent verbal and written communication skills

Strong problem-solving abilities with a customer-focused mindset

Ability to multitask, prioritize responsibilities, and work effectively in a fast-paced environment

Professional, dependable, and patient approach when interacting with customers

Strong organizational skills and attention to detail

Comfortable working independently in a remote work environment

Familiarity with CRM systems and customer support tools is preferred

Basic proficiency in Microsoft Office or similar productivity software

High school diploma or equivalent required; additional education or certifications are a plus

Company Industry

  • IT - Software Services

Department / Functional Area

  • Helpdesk
  • Customer Service
  • Telecalling

Keywords

  • Remote Customer Support Specialist

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Client of Pulse Media NL

https://pulsemedianl.hrapp.co/v3/careers?jobPostId=833