Remote installation technician
Septeo TN
Employer Active
Posted on 30 Mar
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Remote installation technician
In this role, you will be responsible for the remote installation and maintenance of software environments for our clients, ensuring seamless operations and excellent customer service.
- Perform remote installations of user environments and associated software for clients.
- Prepare and configure the hardware and software for client workstations.
- Perform remote troubleshooting and provide technical assistance to resolve problems.
- Manage and prioritize the remote service queue to ensure efficient execution
- Ensure the maintenance and updating of user environments in order to keep them in optimal condition.
- Answering customer questions and providing advice on product use.
- Collaborating with other departments to improve service delivery and the knowledge base.
- monitor computer systems and alert mechanisms in order to identify and isolate malfunctions
- Ensure compliance with security protocols on clients' networks
- Document installation processes and contribute to the improvement of procedures.
Desired Candidate Profile
- Mastery of French
- Advanced technical knowledge, particularly regarding Exchange server management and messaging technologies
- Proven experience with remote installation software and tools
- My mastery of various operating systems (Windows, macOS, Linux)
- Strong troubleshooting and problem-solving skills
- Excellent interpersonal and communication skills
- Demonstrated organizational skills and attention to detail
- Ability to work independently and manage time effectively
- You are customer-oriented and committed to providing exceptional service.
- Technical diploma in computer science or a related field (preferably)
- Relevant IT certifications (e.g., CompTIA A+, Microsoft Certified: Azure Administrator Associate) are an asset.
Company Industry
- IT - Software Services
Department / Functional Area
- IT Software
Keywords
- Remote Installation Technician
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Septeo TN
Septeo , a leading software publisher in Europe, is a rapidly growing and transforming group. In just 10 years, we have become one of Europe's tech leaders, a benchmark in software publishing. This evolution is the result of a collective effort, the culmination of the work of determined, bold, and committed teams—teams that work hand in hand with simplicity , friendliness , and trust . Driven by shared values, at Septeo we are together, we do together and we transform together. And the results speak for themselves: today, we are the 8th largest software publisher in France according to the Truffle 100 ranking and 9th in the FW500 . Our ambition doesn't stop there. We want to become a key player in Europe. We want Septeo to be on everyone's lips. We are already present, behind every moment of life , thanks to the software we develop, made available to millions of women and men: a real estate purchase, a wedding, starting a business, a trip... It's quite a responsibility, ultimately. It's ours. And perhaps soon it will be yours. Ready to be part of the adventure?
https://jobs.smartrecruiters.com/Septeo/744000112871947-technicien-d-installation-a-distance-h-f