Remote Teller RBG - DBC

Mashreq Corporate & Inve...

Process financial & service transactions accurately and swiftly in accordance with the laid down procedures over a video call on the Interactive Teller Machine.

Strive towards reducing wait time and serve time by efficient processing of all transactions.

Strive towards managing customer expectation for each interaction.

Ensure zero risk of cash transactions in accordance with SOP with zero operational losses.

Ensure accurate delivery / receipt of cash to / from customers at all times.

Be aware of fraud trends & be vigilant and alert on any possible fraud risks.

Provide continuous feedback and seek guidance and assistance and approval from direct supervisor on any irregular / or suspicious transaction.

Adhere to transactions limit, override approval and call back processes.

Error free transactional report checking.

Investigate in detail any differences in balancing and reconciliation of cash and other security items by following the standard process of checking / scrutiny / investigation.

Comply with all policies and procedures to ensure an acceptable risk rating of the remote Teller unit.

Assist Team Leader / Remote Teller Manager in handling day to day transactional and service / maintenance activities.

Ensure 100% score at remote teller area with mystery shoppers.

Be vigilant to identify customer needs & cross sell / refer Mashreq products.

Remain updated on all process / control amendments

Provide friendly, efficient & accurate services

Complete knowledge of Interactive teller machine functionalities & minor trouble shooting

Good customer service skills

Strong inter-personal, communication skills

Strong work ethics & Team work

Ability to handle pressure

Detail oriented, quick with numbers, very vigilant

Ability to handle routine work with enthusiasm and vigor

Process related to financial / service transactions