Renewal Coordinator
DocuSign
Employer Active
Posted 18 hrs ago
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Experience
0 - 5 Years
Education
Bachelor of Business Administration(Management)
Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
What you'll do
The Docusign Renewal Specialist (RS) is a high impact position, responsible for owning and executing a portfolio of renewal contracts in an assigned territory. The ideal Renewal Specialist is an experienced professional with a full understanding of the SaaS contracting space. They will resolve a wide range of issues in creative ways. They are responsible for minimizing financial attrition, locking in favorable terms with our clients, identifying growth and providing insights to the business that improve future outcomes. Renewal Managers are responsible for ensuring maximum financial results for Docusign while strengthening partnerships with existing customers. This position is an individual contributor role reporting to the Manager, Customer Success Account Management.
Responsibility
- Own and implement win/win negotiation strategies for a high quantity of renewals that enhance contract value while protecting and improving customer trust
- Increase account growth by playing a role on the account team, helping to identify incremental opportunities upon contract renewal
- Maintain and update a rolling forecast of your territory and communicate any renewal risk to internal resources in order to develop resolution strategies
- Collaborate with internal resources such as Account Executives, Customer Success, Pricing, Legal, Revenue Operations and Product Management to develop strategies for upcoming renewals
- Work on problems of diverse scope where analysis of data requires evaluation of identifiable factors
- Follow and adhere to best practices for all internal processes including, Opportunity Management, Data Quality Accuracy, CRM Hygiene, Quotes and Forecasting
- Achieve financial and strategic revenue, bookings and billings targets
- Evaluate your portfolio to prioritize time to render the most favorable outcomes
- Leverage customer data and behavior to assess the health of each renewal
Desired Candidate Profile
What you bring
Basic Eligible to work in Egypt
Experience within Renewal Management, Account Management or Customer Success
Bachelor s degree
Fluent in written and spoken English
Preferred
2+ years of experience within Renewal Management, Account Management or Customer Success, ideally within SaaS offerings
Strong negotiation skills with experience driving contracts to completion on time
Ability to demonstrate a strategic mindset to enable persuasive value conversations with customers at an executive level
Experience in quota carrying sales role with proven achievement
Strong process management, financial acumen, and contractual engineering skills
Ability to react and adapt to potential rapid shifts in priorities
Strong level of urgency, organization, and prioritization skills
Ability to project-manage the renewal cycle, pulling in necessary resources
Company Industry
- IT - Software Services
Department / Functional Area
- Sales
- Business Development
Keywords
- Renewal Coordinator
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DocuSign
Company Overview Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).