Renewals Consultant

Client of Talent Higher

Employer Active

Posted on 30 Oct

Experience

2 - 4 Years

Job Location

Dubai - United Arab Emirates

Education

Bachelor of Arts

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

Manage follow-ups with existing clients and update renewal status accurately in the CRM (Zoho).

  • Educate clients on payment procedures, amendments, eligibility, SHAMS rules, terms, and conditions.
  • Conduct renewal follow-ups via phone and email in line with the company s Renewal Process and Business Rules.
  • Achieve monthly renewal KPI targets and maintain high conversion rates.
  • Ensure effective CRM management for renewals and maintain up-to-date client records.
  • Possess in-depth knowledge of company's products and services to identify up-selling opportunities and generate additional revenue.
  • Prepare daily, weekly, and monthly reports on renewal performance and client interactions.
  • Coordinate with the Revenue, Compliance, and Operations teams to facilitate client requests efficiently.
  • Deliver a high standard of customer service throughout the renewal process.
  • Provide clients with accurate and transparent information regarding requirements and procedures.
  • Support clients in applying renewals through the online portal when needed.
  • Build and maintain strong, mutually beneficial relationships with the Free Zone Authority and channel partners.

Desired Candidate Profile

Bachelor s degree in any field.

  • 2 4 years of experience in a similar renewals, client relations, or sales role.
  • Prior experience in the Free Zone or business setup industry is a strong advantage.
  • Excellent presentation, communication, and interpersonal skills.
  • Strong CRM proficiency and computer literacy.
  • Proven ability to convert prospects, close deals, and achieve sales quotas.
  • Skilled in problem-solving, objection handling, and client engagement.
  • Self-motivated, energetic, and able to multitask in a fast-paced environment.
  • Fluent in English; proficiency in Arabic is preferred.
  • Must hold a valid driver s license and own car.

Company Industry

Department / Functional Area

Keywords

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Client of Talent Higher

https://clientapps.jobadder.com/25351/talent-higher/645947/renewals-consultant