Renewals Executive

Midis Group

Main Duties and Responsibilities

• Build and maintain strong customer relationships, address concerns and successfully retain existing client contracts
• Support the direct manager in the management of contract renewals with existing customers and coordinate with the Sales and Account management teams accordingly
• Initiate renewal conversations with customers, respond to queries and proactively follow up prior to contract expiration dates
• Identify customers needs and opportunities for improvement prior to and during the renewal process and engage the direct manager accordingly
• Identify customer requirements, uncover roadblocks and drive renewals to timely closures in coordination with the direct manager
• Review terms and conditions, make any necessary changes/modifications requested by the customer and streamline contract issues and the overall customer renewal experience
• Prepare and submit periodic reports, analysis and key metrics
• Maintain an accurate rolling of 120 days renewal forecast
• Update and maintain the customer database at all times
• Establish and maintain effective working relationships with internal departments.