Renewals Specialist

SOCRadar

Employer Active

Posted on 12 May

Experience

4 - 9 Years

Job Location

Egypt, Algeria - Egypt

Education

Bachelor of Arts

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

1. Account Management:

  • Build and maintain strong, long-lasting relationships with existing clients in the MEA region.
  • Serve as the primary point of contact for all client-related inquiries and issues.

2. Customer Satisfaction:

  • Regularly assess customer satisfaction through feedback calls, surveys, and in-person meetings.
  • Address customer concerns promptly and effectively, ensuring resolution and satisfaction.

3. Cross-Selling and Upselling:

  • Identify opportunities for cross-selling and upselling additional products and services to existing clients.
  • Develop tailored proposals and presentations to showcase the value of our offerings.

4. Performance Tracking:

  • Monitor account performance and customer usage data to identify trends and growth opportunities.
  • Prepare detailed account reports and updates to share with management and relevant teams.

5. Collaboration:

  • Work closely with the sales, marketing, and customer support teams to ensure a cohesive approach to account management.
  • Participate in product training and development sessions to stay updated on industry trends and product features.

6. Growth Strategy:

  • Collaborate with the sales team to develop strategies for growth within the MEA region.
  • Assist in the implementation of promotional campaigns and initiatives tailored to existing customers.

Desired Candidate Profile

Qualifications:

  • Bachelor s degree in Business, Marketing, or a related field.
  • 4+ years of experience in renewals or sales, in the MEA region.
  • Strong understanding of customer service principles and practices.
  • Fluent in Arabic and English, with excellent communication, interpersonal skills, and the ability to build client rapport.
  • Proven track record of achieving sales targets through cross-selling and upselling efforts.
  • Ability to work independently and collaboratively in a team environment.
  • Proficiency in CRM software such as HubSpot or Salesforce

Company Industry

  • IT - Software Services

Department / Functional Area

  • Sales
  • Business Development

Keywords

  • Renewals Specialist - MEA (Arabic Speaker)

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SOCRadar

SOCRadar is at the forefront of cybersecurity innovation, continuously expanding globally with feature-rich, multifunctional solutions. Our mission is to enable organizations to proactively defend against evolving cyber threats by providing automation-enabled visibility into surface, deep, and dark web intelligence.

Enterprises worldwide rely on SOCRadar s scalable and cutting-edge solutions to protect their most valuable assets: brand reputation, employees, customers, and business operations.

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https://socradar.breezy.hr/p/a5063ad4d1e1-renewals-specialist-mea-arabic-speaker