Rental Kiosk Executive ARENCO REAL ESTATE CO. L.L.C

Role Overview:

The Rental Kiosk Executive is responsible for managing the full cycle of car rental operations at the Thrifty kiosk. This is an all-encompassing role that covers customer service, rental transactions, fleet coordination, payment processing, and day-to-day operational management — ensuring a seamless and professional rental experience from start to finish.

Key Responsibilities:

Customer Service & Rental Transactions

• Handle customer reservations, rental agreements, vehicle handovers, and returns.

• Explain rental terms, insurance options, rates, and additional services clearly and professionally.

• Address customer queries, complaints, calls, and email communications with a high standard of service.

• Maintain company grooming standards and uphold a professional kiosk presentation at all times.

Fleet Coordination & Operations

• Monitor and coordinate vehicle availability with fleet teams to ensure timely delivery to clients.

• Liaise with operations to manage vehicle dispatching, returns, and readiness.

• Track overdue rentals and follow up with customers on pending returns or payments.

Sales & Revenue

• Promote vehicle upgrades, insurance packages, and additional rental products to maximize revenue.

• Identify upselling opportunities and convert walk-in inquiries into confirmed bookings.

Administration & Reporting

• Process all rental documentation and payment transactions accurately.

• Prepare daily operational and sales reports as required by management.

• Maintain petty cash records and ensure fuel slips are submitted on a periodic basis.

• Willing to work flexible hours including non-weekend days off as per operational requirements.