Representant du service client GDS fran ais

Intouch CX

Posted 30+ days ago

Experience

1 - 3 Years

Job Location

Cairo - Egypt

Education

Any Graduation

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

Provide expert travel support and booking services using Global Distribution Systems (GDS) in both French and English. Amadeus and Saber

  • Assist customers with flight reservations, modifications, and cancellations.
  • Deliver exceptional customer service via phone, email, and chat, ensuring a seamless travel experience.
  • Resolve customer inquiries and issues efficiently, maintaining high satisfaction and retention rates.
  • Stay updated on travel industry trends, airline policies, and GDS functionalities.
  • Collaborate with team members and other departments to ensure consistent service quality.
  • Handle escalated or complex travel requests with professionalism and attention to detail.
  • Document customer interactions and transactions accurately in the CRM system.
  • Meet or exceed individual and team performance targets, including response time and customer satisfaction metrics.
  • Adhere to company policies, data privacy regulations, and industry best practices at all times.

Desired Candidate Profile

Minimum of 1 year of experience in a travel-related customer support or booking role.

  • Fluency in both French and English, with excellent verbal and written communication skills.
  • Proficiency in using at least one major Global Distribution System (GDS) such as Amadeus, Sabre, or Galileo.
  • Strong problem-solving skills and the ability to handle complex travel requests.
  • Ability to work effectively in an office environment and collaborate with a diverse team.
  • Exceptional attention to detail and organizational abilities.
  • Customer-centric mindset with a passion for delivering outstanding service.
  • Ability to multitask and manage time efficiently in a fast-paced setting.
  • Willingness to work flexible hours, including weekends or holidays if required.
  • Basic computer literacy and familiarity with CRM or ticketing systems.

Company Industry

  • Travel
  • Tourism

Department / Functional Area

  • Helpdesk
  • Customer Service
  • Telecalling

Keywords

  • Representant Du Service Client GDS Fran Ais

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Intouch CX

https://wuzzuf.net/jobs/p/qfkdh4cjux8w-representant-du-service-client-gds-francais-intouch-cx-cairo-egypt