Representative, Customer Care

Mrsool Technology

Posted 30+ days ago

Experience

1 - 3 Years

Job Location

Riyadh - Saudi Arabia

Education

Any Graduation

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

Respond to Inquiries: Answer customer inquiries related to the app and services through phone, email, and live chat.

  • Problem Solving: Handle complaints and issues customers face, working to find effective and timely solutions to ensure customer satisfaction.
  • Provide Support: Assist customers with technical support on using the app and making the most of available services.
  • Order Follow-up: Track the status of orders and address any delays or issues during the delivery process.
  • Account Management: Help customers update their account information or make necessary adjustments.
  • Customer Guidance: Provide customers with guidance on how to use the app efficiently.
  • Achieve Service Goals: Work towards meeting performance objectives such as response time, customer satisfaction levels, and key performance indicators (KPIs).
  • Collaboration with Other Teams: Coordinate with the technical, shipping, and marketing teams to resolve any app or delivery-related issues.
  • Prepare Performance Reports: Record and document customer interactions and create regular reports on recurring issues or improvement suggestions.
  • Enhance Customer Experience: Provide suggestions for service improvements and contribute innovative ideas to enhance the user experience.

    • Desired Candidate Profile

    Qualifications:

    • Education: A diploma or bachelor's degree in a related field.
    • Experience: At least one year of experience in customer service, preferably in delivery apps or the tech industry.
    • Skills:
      • Strong communication skills, both verbal and written.
      • Proficiency in using computer applications and CRM software.
    • Abilities:
      • Ability to work under pressure and resolve issues quickly and efficiently.
      • Strong multitasking abilities with the capability to handle multiple inquiries at the same time.

    Company Industry

    • IT - Software Services

    Department / Functional Area

    • Helpdesk
    • Customer Service
    • Telecalling

    Keywords

    • Representative
    • Customer Care

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    Mrsool Technology


    https://apply.workable.com/mrsool-3/j/29356C93C5/

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