Research & Data Senior Specialist

Dallah Health

Roles and Responsibilities:

• Ensure work is performed based on approved policies, processes, procedures, and instructions

Identify opportunities for continuous improvement of systems, processes and practices considering leading practices, cost reduction and productivity improvement

Ensure day-to-day activities are properly performed in line with policies and procedures

Follow-up on escalated cases/issues of subordinates to ensure they are closed efficiently and in a timely manner

Support the Patient Experience leadership in developing data-driven strategies to improve patient satisfaction and service excellence.

Ensure all data analytics and reporting activities comply with organizational policies, CBAHI standards, and Saudi Ministry of Health patient experience requirements.

Promote a culture of continuous improvement through evidence-based decision-making and transparent data reporting.

Collaborate cross-functionally with Clinical, Quality, and IT departments to enhance data accuracy, integration, and visualization capabilities.

Maintain confidentiality and security of patient-related data in line with Saudi data privacy regulations.

Functional Accountabilities:

• Collect and consolidate patient experience and satisfaction data from various sources (surveys, complaints, service feedback, digital platforms).

Maintain and update centralized databases and dashboards using statistical and BI tools.

Ensure data accuracy, completeness, and compliance with internal standards and regulatory requirements.

Analyze trends, satisfaction scores, and performance indicators to identify areas for improvement in patient experience.

Develop and maintain key performance metrics (KPIs) for service quality, waiting times, communication, and overall patient satisfaction.

Perform root-cause analysis for low-performing indicators and propose improvement recommendations.

Use advanced analytics techniques (regression, correlation, segmentation) to understand patient behavior and satisfaction drivers.

Prepare detailed analytical reports, executive summaries, and presentations for the leadership team.

Design and maintain interactive dashboards using Power BI, Tableau, or Excel to visualize patient experience metrics.

Support departmental meetings and performance reviews with accurate, timely data insights.

Collaborate with Patient Experience teams to develop improvement initiatives based on analytical findings.

Monitor and evaluate the impact of improvement actions on patient satisfaction outcomes.

Participate in organizational projects related to digital transformation and service excellence analytics.

Provide data support for CBAHI, JCI, and MOH audits related to patient experience and quality improvement.

Maintain documentation of data collection processes, methodologies, and analytical procedures.

Ensure compliance with data governance policies, audit requirements, and accreditation standards.