Reservation Agent

AccorHotel

What you will be doing:

• Answer inquiries of room rates, outlets and room locations.
• To be totally familiar with all aspects of the reservation systems
• Handle all reservation requests using good listening and communication skills to secure information necessary to complete a reservation
• Post advance deposits and keep accurate records of deposits
• Process rooming lists and group blocks and indicate special requests and billing procedures
• File and process reservations correspondence, make certain all files are current and in order.
• Have knowledge of Front desk, Sales and Accounts departments and how they relate to the Reservations department.
• Abide by the hotels policies and procedures
• Be familiar with changes in the rates and group enquiries
• To be aware of inventory management and keep a constant check on the room types available throughout the day
• To have an understanding of departmental goals and projections for average rate and occupancy
• Answer guest questions about property facilities/services (e.g., hours of operation, room availability, restricted dates, rates and room types, packages, promotions, entertainment, restaurants, special events).
• Assign confirmation/cancellation numbers and clearly relay this information to callers, giving them the option of emailing and/or faxing these numbers.