Reservation Agent

AccorHotel

Employer Active

Posted 11 hrs ago

Experience

1 - 3 Years

Job Location

Doha - Qatar

Education

Any Graduation

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

Process all reservation requests, changes, and cancellations received by phone, fax, or mail.

  • Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate.
  • Explain guarantee, special rate, and cancellation policies to callers.
  • Accommodate and document special requests.
  • Answer questions about property facilities/services and room accommodations.
  • Follow sales techniques to maximize revenue. Input and access data in reservation system.
  • Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system.
  • Follow proper escalation procedures when addressing guest concerns.

Desired Candidate Profile

Minimum one year experience with the same position in a 5 star hotel.

  • A High School Diploma.
  • Previous customer related experience an asset.
  • Must possess outstanding guest services skills and sophisticated verbal communication skills.
  • Computer literate in Microsoft Window applications required.
  • Previous Opera experience an asset.
  • High communication skills verbal and written.
  • English and Arabic Speaker

Company Industry

  • Hotels
  • Hospitality

Department / Functional Area

  • Ticketing
  • Reservations

Keywords

  • Reservation Agent

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AccorHotel

The Iconic Rixos Gulf Hotel Doha introduces a unique lifestyle and luxurious Services and products, Rixos warm hospitality, the vibrant Entertainment programs, and the trendy and distinguished ALL INCLUSIVE Food and Beverage concepts with 378 beautifully appointed guest Rooms, dream bedding and luxurious atmosphere. Join our motivated and vibrant Team as Reservation Agent (Arabic Speaker) and build your career with us.

Read More

https://jobs.smartrecruiters.com/AccorHotel/744000086148815-reservation-agent-arabic-speaker-