Send me Jobs like this
Experience
1 - 3 Years
Education
Bachelor of Hotel Management(Hotel Management)
Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Every day is different, but you ll mostly be:
Responding promptly to reservation requests by phone, email, and online systems with accuracy and courtesy.
Handling individual, group, and corporate reservations, ensuring proper entry into the system.
Maximizing room revenue by applying upselling techniques and promoting special offers.
Monitoring daily arrivals, cancellations, and amendments while coordinating with Front Office and Sales teams.
Assisting guests with inquiries about hotel facilities, services, and local attractions.
Maintaining accurate records and ensuring all reservations comply with hotel standards and policies.
Supporting Revenue and Sales teams with regular reporting and forecasts.
Delivering outstanding customer service to ensure guest satisfaction before arrival.
Desired Candidate Profile
Prior experience in a reservations or front office role is an advantage, ideally in a luxury or 5-star hotel.
Strong communication skills, both verbal and written.
Excellent telephone etiquette and a friendly, professional manner.
Familiarity with hotel reservation systems (Opera or similar) and Microsoft Office tools.
Ability to work in a fast-paced environment while maintaining accuracy.
Strong problem-solving skills and a guest-focused mindset.
Flexibility to work shifts, weekends, and holidays as needed.
Company Industry
- Hotels
- Hospitality
Department / Functional Area
- Chefs
- F&B
- Housekeeping
- Front Desk
Keywords
- Reservation Agent
Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@naukrigulf.com