Reservation Agent

NOVOTEL

Employer Active

Posted 12 hrs ago

Experience

1 - 3 Years

Job Location

Riyadh - Saudi Arabia

Education

Any Graduation

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

Key Responsibilities

  • Process individual and group reservation requests efficiently and accurately through Opera / Accor systems.

  • Respond promptly to inquiries via phone, email, website, or OTA platforms.

  • Upsell higher room categories and promote hotel packages to maximize revenue.

  • Ensure all bookings are confirmed with complete and accurate guest information.

System & Reporting

  • Maintain reservation records and update changes, cancellations, and no-shows.

  • Monitor daily arrivals and coordinate with Front Office and Housekeeping teams.

  • Prepare and send daily / weekly reservation reports as required.

  • Ensure rate parity across all booking channels.

Guest Communication & Service

  • Handle special requests (early check-in, late check-out, VIP amenities, etc.).

  • Communicate professionally with travel agents, corporate clients, and walk-in guests.

  • Resolve booking-related issues or escalate when necessary.

  • Maintain confidentiality of guest information in line with data privacy standards.

Coordination & Compliance

  • Liaise with Sales, Revenue, and Front Office teams for group bookings or long stays.

  • Follow Accor policies, reservation procedures, and brand standards.

  • Support in overbooking situations as per hotel revenue strategy.

Desired Candidate Profile

Previous experience in hotel reservations or front office (preferred, not mandatory for entry-level).

Knowledge of Opera PMS / Accor Reservation Systems is an advantage.

Strong communication skills in English (Arabic is a plus).

Customer-oriented with a positive and professional attitude.

Ability to multitask and work under pressure.

Basic knowledge of Microsoft Office (Excel, Outlook).

Company Industry

  • Hotels
  • Hospitality

Department / Functional Area

  • Ticketing
  • Reservations

Keywords

  • Reservation Agent

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NOVOTEL

Novotel Al Anoud, part of Accor Group, is a premium hotel in Riyadh that offers world-class hospitality services. We strive to create a memorable guest experience by combining innovation, comfort, and exceptional service. Join us and be part of a dynamic team driving digital transformation in hospitality

https://jobs.smartrecruiters.com/AccorHotel/744000086581335-reservation-agent-

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