Reservation Agent

MTS Globe

MTS Globe Tunisia

MTS Globe is the biggest independently owned incoming company in Europe. Our network includes 66 destination offices in 22 countries in and around the Mediterranean Sea, the Atlantic Ocean, Northen Africa, the Black Sea, the Arabian Gulf and Mexico s Caribbean Coast.

Since its foundation in 1967, MTS Globe has built up a strong market presence in 27 source markets in Europe and North America. It serves over 5,3 million customers with 27 million overnights per year in over 10.000 hotels.

250 clients have chosen MTS Globe as their preferred destination partner. They enjoy a superior degree of satisfaction because of reliable and high service levels, as well as customized solutions, advanced technological integrations, individual attention to each customer, best quality-price ratios due to large purchasing volumes and synergies based on a strong international network.

900 employees from 25 nationalities, a strong team of local shareholder partners, combined with central experts for operational, commercial and technological support to ensure a superior value for all MTS Globe clients.

The MTS Globe vision is to continue expanding the network and create new business models in a continuously changing distribution environment. An expansion based on satisfied clients, true partnerships with customers as well as hotel suppliers, and visionary IT solutions.

Job description

To support the continuous growth of the company in Tunisia, we are looking for a Reservations Agent for our office in Sousse.

As a reservation Agent you will give support in accommodation and other services that the client has contracted. You should be able to solve problems ensuring the satisfaction of clients and Tour Operators.

Main responsibilities:

• Manage bookings, notifications and requests.
• Stop sales and control limited quotas
• Follow up of the daily bookings, production, etc.
• Telephone and email assistance.

Requirements

• High English level, other languages will be a plus.
• Specific studies in Tourism will be a plus.
• Minimum 1 year of experience in similar position.
• Advance level of Microsoft Office