Reservation Executive
Easy Rental
Multiple VacanciesEmployer Active
Posted on 26 Nov
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
2 Vacancies
Job Description
Roles & Responsibilities
- Manage and process customer reservations efficiently via phone, email, and online platforms.
- Provide accurate information regarding rental options, availability, pricing, and policies.
- Coordinate with internal teams to ensure seamless booking and fulfillment of reservations.
- Handle customer inquiries, resolve issues, and offer tailored solutions to enhance satisfaction.
- Maintain up-to-date records of all bookings and customer interactions in the reservation system.
- Follow up with clients to confirm reservations and address any last-minute changes or requests.
- Assist in optimizing occupancy rates by identifying opportunities for upselling and cross-selling services.
- Prepare daily, weekly, and monthly reservation reports for management review.
- Ensure compliance with company policies and industry regulations throughout the reservation process.
- Support the hospitality and operations teams in delivering a high-quality customer experience.
Desired Candidate Profile
- 1-4 years of experience in reservations, customer service, or a related hospitality role.
- Excellent verbal and written communication skills.
- Strong organizational and multitasking abilities.
- Proficiency in reservation management software and MS Office applications.
- Ability to work effectively in a fast-paced, office-based environment.
- Attention to detail and a commitment to accuracy.
- Customer-oriented mindset with a proactive approach to problem-solving.
- Flexibility to work various shifts, including weekends or holidays if required.
- Demonstrated ability to handle confidential information with discretion.
- Team player with a positive attitude and willingness to support colleagues.
Company Industry
- Hotels
- Hospitality
Department / Functional Area
- Ticketing
- Reservations
Keywords
- Reservation Executive
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