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Experience
1 - 3 Years
Job Location
Education
Bachelor of Arts
Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
B2C Guest Reservations
- Manage bookings for hotel rooms and various experiences through the reservation system.
- Coordinate with internal departments and external service providers to ensure seamless service delivery.
- Process payments and handle credit card transactions accurately and securely.
B2B Partner Coordination
- Make it easy for your partners
- Manage requests promptly, meeting and maintaining appropriate service level agreements (SLAs).
Supplier Relationship Management
- Actively engage with suppliers to address any operational challenges and enhance the quality of services provided to our guests.
Cross-Functional Collaboration
- Coordinate efforts with B2B partners and suppliers to align goals and enhance the overall quality of services provided.
CRM and Multiple Booking System Management
- Ensure all guest details are accurately updated in the appropriate CRM and Booking systems, such as Travelbox and Client POS.
Team Collaboration
- Support a positive team and working environment by assisting colleagues and actively participating in constructive team meetings
Adaptability and Additional Duties
- Undertake duties of a general nature and additional tasks as directed by management, showcasing adaptability and a commitment to team success.
Desired Candidate Profile
Candidates should have a background in hospitality, tourism, travel such as tour operators with the ability to thrive in a fast-paced environment; or
Experiences roles that provide transferrable skills with the ability to thrive in a fast-paced environment.
Met and exceeded performance metrics as Concierge Agent
Ability to establish and maintain rapport with guests.
Proficient computer and system skills.
Exceptional interpersonal, verbal, and written communication skills, with the ability to convert inquiries into sales
Outstanding empathy, problem-solving abilities, decision-making skills, and the capacity to comprehend and explain technical information.
Proven track record of achieving individual and team targets.
Fluency in English.
Company Industry
- Facilities Management
Department / Functional Area
- Ticketing
- Reservations
Keywords
- Reservation Executive
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