Reservation Manager Four Seasons Hotel

About the role

Four Seasons Resort Sharm El Sheikh is seeking an experienced and results-driven Reservations Manager to oversee the reservations operation and contribute to maximizing revenue and guest satisfaction. This role is vital in leading the team to provide seamless, high-quality service while ensuring room availability and pricing are managed strategically.

What you will do

• Lead, train, and mentor the Reservations team, ensuring professional and efficient service in line with Four Seasons standards.

• Manage room and rate availability to maximize occupancy and revenue, using strategic forecasting and analysis.

• Collaborate with the Sales team to manage group bookings, ensuring accurate tracking of files, cut-off dates, and special requirements.

• Oversee daily operations including handling VIP bookings, return guest preferences, and special requests.

• Control and analyze daily pick-up, cancellations, no-shows, and sources of reservations to guide business decisions.

• Prepare and distribute daily, weekly, and monthly occupancy and revenue forecasts.

• Maintain accurate records and ensure timely distribution of reservation confirmations and guest communication.

• Resolve guest concerns and billing disputes with professionalism and discretion.

• Ensure all staff are trained in hotel services, room categories, and upselling techniques to enhance revenue and guest experience.

• Liaise with other Four Seasons properties and local Reservations Managers to share best practices and enhance performance.

What you bring

• College degree or equivalent combination of education and experience.

• Minimum 2 years of experience in Rooms Division (reservations, front office, concierge, or related).

• Strong leadership and communication skills with excellent English verbal ability; additional language proficiency is an asset.

• Proficiency in spreadsheets (especially Lotus 1-2-3), WordPerfect, and general computer literacy.

• Experience with hotel property management systems, particularly Fidelio, is a plus.

• Ability to remain composed under pressure and manage high-stress situations effectively.

What we offer:

• Competitive Salary, wages, and a comprehensive benefits package

• Excellent Training and Development opportunities

• Employee Discount for stays at any Four Seasons worldwide

• Complimentary Dry Cleaning for Employee Uniforms

• Complimentary Employee Meals

• Transportation provided to and from the resort

• Career advancement opportunities within the Four Seasons global network

• Work in a multicultural, supportive team in one of Egypt s most beautiful Red Sea destinations

Schedule & Hours:

Full-time position