Reservation Manager InterContinental

A little taste of your day-to-day:

Every day is different, but you ll mostly do:

• Manage the reservations team, providing leadership, coaching, and performance feedback.
• Record special billing arrangements for groups and conventions
• Oversee daily reservation operations, ensuring accuracy and efficiency.
• Develop and implement strategies to maximize room occupancy and revenue.
• Monitor booking trends, analyse data, and adjust strategies accordingly.
• Ensure all guest inquiries and booking requests are handled promptly and professionally.
• Collaborate closely with Sales, Revenue Management, and Front Office departments.
• Maintain up-to-date knowledge of distribution channels, online travel agencies (OTAs), and reservation systems.
• Prepare regular reports on reservations performance and forecast future demand.
• Ensure compliance with IHG brand standards, policies, and procedures.
• Liaise with Front Office Manager or Finance Manager for all reservations requiring credit approval
• Implementation of IHG Way of Sales
• Maintain knowledge of special rates/ offers/ promotions
• Monitor reservation levels and inform Managers of current and future occupancy rates
• Prepare reports as requested (eg. to travel agents, business houses etc)
• Prepare reservation sales report.

What We Need From You

• Proven experience in hotel reservations management or related roles.
• Strong leadership and team management skills.
• Excellent communication and customer service abilities.
• Analytical mindset with proficiency in reservation systems and revenue management tools.
• Ability to work under pressure and meet targets.
• Knowledge of distribution channels and online booking platforms.
• Flexibility to work varied shifts, including weekends and holidays.